Our client is a leading Multinational tech company specializing in travel, short and long term homestay experiences.
Job Responsibilities:
- To support Trust team in making sure tickets and queues are within service level agreement
- Educate users on how to maintain security and safety while using company platform responsibly
- Investigate complex situations and potential fraud surfaced in escalations
- Understand our risk systems and investigate account patterns
- Maintain high levels of confidentiality while performing investigations
- Comprehensively document investigations
- Develop and maintain a comprehensive understanding of online fraud
- Demonstrate great judgment and be open to sharing what you know with others.
Job Requirements:
- Bachelor’s degree or equivalent with 1-2 years of experience within risk management, fraud prevention, or Trust and Safety, preferably from tech companies.
- Ability to balance fraud prevention alongside a positive customer experience.
- Must be available for a regular schedule of 5 days’ work per week (40 hours), which may include weekend days and public holidays. Shifts may include evening or early morning hours.
- Experience with customer ticketing systems
- Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
- Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
- Strong investigative ability, internet research, organizational, and analytical skills
- Familiarity with the Google suite: mail, docs, sheets, and slides
Mac OS - Ability to multitask, learn and adapt to new technologies.
- Ability to remain calm in time sensitive situations
- Should have good communication and stakeholder management skills.
If you are keen on this exciting opportunity, kindly ‘Apply Now’.
*Referrals are greatly appreciated*
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Morgan McKinley Pte Ltd
Ramitha Ravindran
EA Licence No: 11C5502
EA Registration No. R1765539
