Customer Service Specialist (Parts)
Location: Penjuru Road (Pick up at Jurong East @ Westgate)
Salary: $4000 - $5200
Work Hours: 8am to 5.15pm / Mon-Fri
Prefer someone from Parts/ Heavy Machinery Industry/ Automotive Mechanical Industry
Main responsibilities:
· Support customers to identify the correct the parts through parts manual or by communicating with factory
· Prepare/present parts quotes for customers
· Participate in weekly/monthly meetings, providing the department manager with updates on sales activities of the assigned countries
· Analyze the countries assigned, select target accounts and work with management to define a sales forecast & goals
· Manage data such as contact information, crane populations, opportunities, campaigns, selling activities, quotes delivered, etc.
· Provide feedback to the manager to drive changes to the business to align with market expectations (Examples to include competitive pricing data, new parts offerings, etc.)
· Individual must cultivate any prospective new customer opportunities
· Establish a regular visit to customers or job sites to assist them in identifying any Parts sales potential.
· Promote current parts marketing and sales programs to all customer
· Other duties, as assigned by Management
Job requirement:
· Engineering diploma in either mechanical and hydraulic preferred or equivalent trade experience and skills maybe considered
· Strong coordination skills (between internal departments and external vendors/customers)
· At least 5 years of Sales and technical support related working experience
· Ability to communicate effectively with customer and personnel at all levels
· Experience in SAP or similar admin software an advantage
· Strong team player, service oriented and with effective communication skills
· Meticious and detailed oriented to understand customer needs and parts product for recommendation
Only shortlisted profiles will be notified.
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
