Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.
Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.
As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses.
Accountabilities:
- Understand the customer’s network structure and become familiar with the Customer’s network implementation and support processes and procedures to ensure supporting a network with proper SLAs.
- Carry out migrations of existing setup, features, and configuration as required by the customer in a production/testing environment and help improve plans to implement new features to increase the network stability or user requirements.
- Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
- Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution with in the proposed timelines.
- Raise equipment Return Material Authorizations (RMA’s) and to track till problem resolution and produce incident report for any severity issues that was reported by customers or end users.
- Be available for customers’ questions in assisting their needs to support network related issues and monitor customer network leveraging appropriate monitoring tools as well for special scheduled activities performed during non-business hours or public holidays due to system upgrades.
- Perform the wireless testing across customer’s different locations and identifying or fixing if there are any performance issues or slowness in network for wireless users.
- Identify the principal vendor best practices and only perform changes with customer approval to improve the security levels.
- Co-ordinate between his/her own Global Network Centre for any escalations or major issues and bridge between customer / senior resources / vendor / etc
The Individual and their Experience:
- Minimum 2-3 years of relevant experiences in network operations including wireless technologies.
- Hands on experience in fixing user issues in production environment is essential
- CCNA certified plus any other networking certifications preferred
- Basic understanding about Routing / switching protocols.
- In-depth knowledge on Stacking / L2 technologies / STP / IP Addressing.
- Proficient at performing local / remote IOS upgrades on different products and RMAs for faulty devices in production
- Good understanding about different monitoring tools like Cisco PI / PRTG / Spectrum / Syslog / etc and TCP/IP structure and IP scheme
- Strong knowledge on Wireless / ARP / MAC / L2 loops / Switching.
- Understand DNS / DHCP / Security knowledge is an added advantage.
- Eagerness and willingness to pick up & adapt new technologies and automation.
By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf
