Main Duties and Responsibilities
At Mandai Rainforest Resort by Banyan Tree, we pride ourselves on offering an unparalleled experience to our guests. We are seeking a dedicated and enthusiastic individual to join us as our Retail Associate, specializing in the sale of our Brand’s products, that reflects our commitment to excellence.
You will be the face of our brand, responsible for delivering an exquisite shopping experience to our guests.
Key Responsibilities
- Provide exceptional service to guests, offering a warm and welcoming atmosphere.
- Engage with guests to understand their preferences and recommend products that align with their needs.
- Maintain an in-depth understanding of our Brand’s products, including their features, benefits, and exclusive offerings.
- Stay updated on new arrivals and promotions.
- Drive and achieve sales goals by actively engaging with guests, presenting our products effectively.
- Assist in maintaining the visual presentation of the boutique, ensuring that products are displayed attractively and in accordance with brand standards.
- Monitor inventory levels and assist with stock replenishment.
- Handle transactions accurately and manage the point-of-sale system.
- Handle and resolve any customer inquiries or issues promptly and professionally.
- Uphold the Brand’s image through professional demeanor, appearance, and communication, contributing to a positive and luxurious environment that reflects the values of Mandai Rainforest Resort by Banyan Tree.
Job Requirements
- Professional Certificate / Higher NITEC in Hospitality Management or Retail, or relevant
- 1 – 3 years of experience in luxury retail sales, preferably in a hotel or resort setting.
- Excellent customer service and communication skills.
- Able to handle a fast-paced environment and flexible to work shift hours including weekends and public holidays.
