Job Summary
- Responsible for the management of operational activities
- Oversee project implementations and ensure that current loyalty solutions and products are well-maintained
- Support the Director of Loyalty in driving innovation to enhance the customer experience
- Provide loyalty product expertise and leadership
- Manage and discuss business needs and use cases to enhance the loyalty experience
- Work with cross-functional teams to identify product enhancement opportunities and to develop and execute product strategy
- Prepare business requirements documents, manage change requests and ensure delivered products provide functionality as designed and according to business requirements.
- Oversee the implementation of solutions as the functional lead in close liaison with IT stakeholders, including user acceptance tests and go-live stages.
- Assess new partnership opportunities and propositions in close liaison with relevant internal stakeholders.
- Monitor and report on the performance and quality of loyalty products.
- Support the preparation of relevant board meetings as well as leading relevant expert group meetings.
- Liaise with internal communication teams to ensure maximum broadcast.
Desired Profile:
- At least 5 years of airline loyalty experience is mandatory.
- Strong understanding of loyalty business processes, frequent flyer applications and systems, and loyalty programme partnerships.
- Experience in managing digital products & technical solutions.
- Sound working IT knowledge to work well with IT providers.
- Experienced in managing partnerships and leading large-scale initiatives.
- Project management or product management experience is an asset
