Responsibilities
- Manage day-to-day operations of the card acquisition process end-to-end.
- Review and improve existing processes and policies with operation departments (Credit Ops, Tech, Credit Policy and other Risk Management teams) to improve customer journey
- Help to streamline and automate card application and card fulfilment process.
- Review Customer Journey and gather requirements to automate campaign fulfilment and ensure all exception scenarios are covered in the customer journey to reduce call volume
- Manage and resolve customer exceptions
- Assist to drive standardization of internal processes and improve efficiency through automation of reports
- Perform accuracy checks of daily/monthly/adhoc reports
- Other ad hoc duties as assigned
Job Requirements:
- Degree holder with at least 2 - 3 years of relevant working experience
- Comfortable with Microsoft Excel, including experience with formulas and basic functions.
- Experience in cards and streamlining of processes
- Knowledge in Payments business, especially credit cards. Experience in a financial institute or in the payments industry is advantageous
- Good analytical, interpersonal skills and problem solving skills with ability to manage stakeholders
- Strong attention to detail and accuracy, independent, self-motivated with good time management
Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C511
