- Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures.
- Co-ordinate with housekeeping for cleaning of rooms and room status.
- Co-ordinate with technician for immediate rectification for all apartments and public areas.
- Maintain close liaison with all other departments to ensure guests satisfaction.
- Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
- Coordinating and multi-tasking job duties in a busy environment
- Professional in demeanour, presentation, personable, enthusiastic, self-motivated and able to work independently.
- Maintain clear and efficient communication and coordination with all departments to facilitate work performance.
- Enhance guest experience and to ensure conformance to stated objectives, standards, statutory requirements, policies and procedures.
- Handles guest queries / comments / complaints professionally and refer and irregularities / issues to Management, when necessary.
- Perform any other duties as required and directed by Supervisor/Management.
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