Job Overview: We are seeking a motivated and customer-focused L1 EUC (End User Computing) Support Engineer to join our IT team on a 1-year contract. The successful candidate will provide first-level technical support to end users, ensuring a high level of service and quick resolution of technical issues.
Key Responsibilities:
- Provide first-level technical support for end-user hardware and software issues.
- Respond to and resolve support tickets in a timely and efficient manner.
- Assist users with troubleshooting and resolving technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
- Perform routine maintenance and updates on end-user equipment.
- Install, configure, and deploy end-user devices and software.
- Document support activities, including issue resolution steps and user interactions.
- Escalate unresolved issues to higher-level support or relevant departments as necessary.
- Follow company procedures and policies for IT support and security.
- Provide excellent customer service and maintain positive relationships with end users.
- Participate in IT projects and initiatives as needed.
Qualifications:
- High school diploma or equivalent; associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in an IT support role.
- Strong knowledge of Windows operating systems.
- Familiarity with common desktop applications and enterprise software.
- Basic understanding of network concepts and troubleshooting.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented with a positive and professional attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Work Conditions:
- Full-time position based on a 1-year contract.
- Standard working hours with occasional on-call or after-hours support as needed.
