Role: Customer Service Officer
Duration: 06 months contract – renewable based on client
Location: AMK/Kovan, Singapore
Working Days; 5.5 days (Mon to Sat)
Working Hours: 8am to 5:30pm OR 9am to 6:30pm
Allowance provided.
JD
• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions
