Who we are
We live and breathe audio. We are driven by the passion to create audio solutions that make a difference. The business with consumer devices such as headphones, soundbars and speech-enhanced hearables is now operated by Sonova Holding AG under the license of Sennheiser.
With the well-known Sennheiser brand, the company stands for premium quality in the field of audio products. In order to remain among the best in its field, Sonova Consumer Hearing is always on the lookout for outstanding talent for the Sennheiser brand. The company is headquartered in Wedemark, Germany, with approximately 650 employees worldwide.
Technical Writer
Job responsibilities:
- Research editorial functionality, release delivery requirements and determine process flows and technical content.
- Create and implement authoring template to shorten the distance from ideation to execution by using text modules.
- Produce clear written communications with quality visual images for user documentation such as Quick Guide, Instruction Manuals, Safety Guide, etc.
- Collect input from Development Team, Regulatory Team and Product Management Team and organise into concise documentation addressing needs and expectations of customers.
- Upload and manage documentation into the product development platform such as PLM database and Web-CMS.
- Plan and manage external agencies to produce documentation requirements.
- Plan and monitor the budget for the external agency for the projects with respective Project Manager.
- Manage the production of user documents in collaboration with Purchasing.
- Coordinate translations into easily understandable language.
- Contribute to developing, improving, and innovating processes and methods used within the role.
- Keep product documentation up to date through life cycle.
- Develop plans to ensure you meet project deadlines.
- Proofread drafts and documentation to ensure accuracy and consistency with publication guidelines.
- Communicate technical information to stakeholders.
- Support appropriate maintenance of data systems and structures.
- Provide active independent support to projects milestones completed in time.
Pre-requisites:
- Degree or equivalent in relevant disciplines.
- At least 8 years of relevant experience.
- Proficient with Adobe software like Photoshop, Illustrator, InDesign and FrameMaker. XML based editorial systems is an added advantage.
- Able to solve complex, multi-profession, technical problems.
- Able to create and lead a popup team to solve problems.
- Team player and able to provide mentoring and coaching to juniors in the Team.
