Our client, healthcare (hospital) is looking for assistant manager/ senior assistant manager to assist in management of assigned clinical/ patient services in the hospital and/or project maangement role for ward infrastructure and/or building improvement projects. The person will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.
Job Responsibilities:
Leadership and Strategic Planning
Participate in the development of strategic plans. Faciliate the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
Participate in the transformation of hospital design and deliver of support services.
Major Duties (80%)
- Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
- Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
- Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
- Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure 1) adequate planning of project phases and bed closures to minimize disruption to inpatient operations, 2) user requirements are adequately captured in project specifications, 3) site works are carried out in compliance to hospital standards e.g. infection control, 4) projects are completed on time and within budget.
- Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
- Handle customer complaints and follow up with service recovery if necessary.
- Review and update policies and procedures as needed.
General Duties (20%)
- Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
- Perform any other duties as assigned by Reporting Officer.
Requirements*
- Minimum GCE O Level qualification/ equivalent
- Managed minimumly 10 staff under them for at least 4 year in terms of rostering, handling basic staff performance inputs and etc.
- Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
- Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
- Project management skills and experience
- Practical knowledge of hospital operations preferred
Personal Traits
- Positive, pro-active, motivated with “can-do” attitude
Ability to multi-task and work independently and as a team
Service oriented and customer focused
To apply:
Interested candidates please click ‘Apply Now’ or submit your updated resume in MS Word format to [email protected] stating your availability and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality.
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“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
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