JOB SUMMARY
Reporting to the Cluster Director of Revenue Management, the Assistant Revenue Manager will assist in determining strategic goals and tactical efforts, which drive revenue to the hotel on all streams.
He/she will assist in maximizing the performance through inventory, pricing, distribution strategy; ensures the best interest of profitability is served as well as the integrity of rates and long-term customer satisfaction.
What you will be DOING:
- Monitor key Revenue Management and E-commerce indicators of hotel performance. Share and prepare analysis & materials for the weekly Revenue Strategy Meetings. Measure and report the performance of all digital marketing campaigns and assess against goals.
- Tracking and analysis of competitive set pricing, yield strategies and digital presence, gaining the ability to predict the comp set reaction to changes in the marketplace.
- Forecasting activity.
- Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies, web tools and levers).
- Works with
- Heads of Sales and Marketing Team to encourage strategic selection of the right business segment, determine effective and engaging offers.
- Reservations and Front Desk to ensure to maximize profit. Provides training on upselling and negotiating techniques.
- Revenue Culture: Liaise with all teams to ensure revenue management principles are understood and followed.
- Maintains and improves rate standards, policies, procedures.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
- Degree/Diploma in Revenue Management or equivalent
- Minimum 3 years of revenue management or relevant experience in a managerial appointment
- Good business acumen, critical thinking and strategic decision-making skills
- Good human relations and influencing skills
- Good communications (verbal and written), planning and coordination skills
- Ability to work independently and take initiative
- Strong time management skills
- Good knowledge of Opera Cloud and Revenue related systems (PMS, Office, IDeaS, CRS, GDS)
- Be familiar with the latest digital platforms to maximize revenues.
