Jurong East
Customer Service Rep (6 months contract)
8.30am to 5.30pm
manufacturing industry
- Up to 4k
- Current work arrangements: Smart work concept/ Hybrid work arrangements (up to 2 days a week can work from home).
KEY RESPONSIBILITIES
1. Responsible for complete order to cash process
2. Process customer orders using SAP system
3. Provide sales support to designated countries
4. Coordinate the preparation of shipping documentation to customers
5. Attend to customer complaints
6. Handle customer request for samples
7. Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
8. Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters.
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