Job Description:
- Supervise the duties of supervisors and room attendants (RAs), and to ensure that they carry out an orderly housekeeping work and maintain the general cleanliness of the apartments and common areas in accordance with the standard work requirements.
- Monitor the works of supervisors to ensure they carry out thorough checks on the condition of fixtures and fittings and building components within apartments prior to check-in and after check-out, and initiate action on any defective or missing items for replacement.
- Attend to complaints and requests from tenants expeditiously, ensuring good customer service at all times.
- Monitor staff working schedules to ensure adequate manning, supplies, and equipment for staff to carry out their duties.
- Ensure show flats are set up and inspected by the Supervisor and touch-up by RAs daily and they are in tip-top condition.
- Ensure there are sufficient well-maintained stand-by apartments for emergency room move or temporary stay. Situations may include but not limited to air-conditioner breakdown, water leakage, power failure, etc.
- Identify apartments for CARE Program. To ensure that the apartments meet refurnished standard during handover. Deep cleaning by RAs to be carried out to ensure the apartment is refreshed and thoroughly cleaned. To give timely feedback to Front Office and Engineering if the works produced do not meet requirements.
- Ensure supervisors coordinate and plan the work schedules for Houseman in an effective and productive manner.
- Prepare and maintain inventory list of all assets within each assigned apartment, including all additions and disposals of such assets.
- Ensure that joint inspections are carried out with prospective tenants concerned during check-in and check-out to verify the status of items within apartments which are likely to give rise to disputes.
- Work closely with Supervisors to provide services to guests and respond efficiently and tactfully to complaints, requests, and enquiries.
- Update daily VIP, MOD, complimentary stay, and special requests to team and ensure that they are followed up.
- Liaise closely with Front Office on guests' departure to ensure cleaning allocation is maximized.
- Establish contacts with house guests/long staying guests and render assistance when necessary.
- Handle laundry discrepancies with laundry vendor and follow-up with the relevant departments in a timely manner.
- Requisite and keep stock of promotional materials for daily operations.
- Recommend solutions for operational problems in work schedules, personnel utilization, and other non-scheduled jobs.
- Recommend procedures and policies for housekeeping operations to keep abreast of current standards and procedures.
- Train employees in proper housekeeping procedures and appropriate performance of duties.
- Evaluate and make recommendations concerning cleaning products and equipment, order and maintain sufficient inventory of housekeeping supplies and equipment.
- Perform other related duties which may be assigned to you by the Management from time to time. You may also be assigned to other projects at the discretion of the Management.
- Undertake duties assigned by his/her superiors diligently and professionally.
Job Requirements:
- O-Level or equivalent
- At least 2 years of supervisory experience in Hotel Housekeeping
- Proactive, meticulous and able to perform strenuous activities and handle heavy load
