· Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
· Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
· Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)
· Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
· Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
· Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
· Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation
· Provide timely updates and details of insurers’ claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status
· Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:
· Sort and place physical files/documents based on category and status of each claim at designated area
· Update related reports/records for on-time tracking of status.
· Submit closed cases to CSCs for secured storage. Assist in such filing where required
· Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)
· Actively initiate/participate to improve such processes when required
· Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management
Requirements:
· At least 2 years of working experience handling Motor Insurance
· Minimum GCE "O" level.
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
