At Thermo Fisher Scientific, we have an exciting opportunity for an Order Scheduling Specialist I to join our team in Singapore. As a global leader in our industry, we provide exceptional opportunities for growth and development. By joining our team, you will have the chance to make a meaningful impact on the world and contribute to our world-class organization.
Key Responsibilities:
- Review and fulfill open and past due orders for instruments, spares, and consumables.
- Schedule Worldwide orders based on inventory availability and prioritize them to meet demand.
- Collaborate with global planners or buyers to expedite part shortages and ensure order completeness.
- Coordinate part shipment and consolidation, ensuring the most suitable shipping dates.
- Serve as the main point of contact for communication with the sales and customer fulfillment group.
- Resolve any issues with internal parties to ensure shipments meet customer expectations.
- Coordinate return shipments and work with the Quality team for accurate disposition.
- Provide support in investigating customer complaints and identifying root causes.
- Conduct order screening for trade compliance checks.
- Manage the block, check, and release of orders and deliveries in relevant systems.
- Maintain a well-organized filing system for all order-related and shipping status documentation.
- Provide support to the group supervisor by collecting data, if required.
- Ensure department systems and procedures adhere to applicable standards.
Preferred Qualifications:
The candidate should possess strong organizational and logical skills, along with a willingness to adapt quickly to changing policies and procedures. They should be able to work effectively as part of a team in a fast-paced and high-pressure environment, efficiently communicating with both colleagues and external customers while following verbal and written instructions. Problem-solving abilities related to sales, planning, and transportation of goods, both locally and internationally, are essential. Proficiency in digital literacy, including Microsoft Office and other relevant software, is required. Excellent spreadsheet skills, specifically in Excel, are highly valued. The candidate should also possess excellent interpersonal, communication, and documentation skills.
Minimum Requirements/Qualifications:
Diploma or Degree in Business/Logistics. 2 years of experience in Supply Chain management and Export control compliance, or equivalent combination of education and experience.
