Key Responsibilities Include:
- Ensures prompt, efficient service, convey a positive image of self and company.
- Ensure opening/closing duties are done properly and on time.
- To assist, encourage and support the team member in the daily execution of their duties
- Monitor club operations that includes: Inventory, beverage service, cash transactions, comps and voids payment.
- Assisting the Operation Manager on team deployment, proper drink flow, sequence of service, quickly resolving any service disruptions or complaints for all shifts.
- Places priority on coaching and developing others, continually coaching new and existing team members to increase effectiveness by providing performance feedback to the team member.
- Monitors staff performance to identify training needs and potential for growth.
- Answer guests’ enquiries and make recommendations
- Perform any other duties as and when assigned.
You Should:
- Have experience in managing club and people for at least 2 years.
- Enjoy the hospitality and lifestyle scene, are immersed in it, believe in it and want to work to improve it – in short, you are here for the long run.
- Developed people’s skills, a positive problem solver with a can-do! attitude to it all. You genuinely care for your team and guest experience and spare no expense at getting the best for both.
Possess superior time management skills, are an effective communicator and enjoy working as a team.
