Junior or Executive IT Desktop Support Specialist (DSS)
· Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
· Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter.
· Have at least 2+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support in both hardware and software.
· Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN a plus
· Willing to take on tasks or work on ad hoc requests or assignments
· Must adhere to company policies /guidelines.
· Good customer service and communication skills.
