You will be responsible for planning routes, optimizing deliveries, ensuring adherence to safety regulations, and maintaining strong relationships with our client.
Responsibilities
- Route Planning and Optimization:
- Develop and implement efficient delivery routes for B2B deliveries to customers.
- Utilize transportation management systems (TMS) to plan routes, assign deliveries to drivers, and track progress.
- Optimize routes to ensure timely deliveries and minimize transportation costs.
- Delivery Management:
- Oversee daily B2B delivery operations, ensuring all deliveries are completed on time and according to customer specifications.
- Monitor driver performance and adherence to delivery schedules.
- Manage any delivery exceptions or customer issues, ensuring prompt resolution.
- Driver Management:
- Provide guidance and support to drivers regarding delivery routes, procedures, and safety protocols.
- Ensure drivers maintain proper documentation and complete deliveries accurately.
- Address driver concerns and performance issues.
- Safety and Compliance:
- Ensure adherence to all safety regulations governing B2B deliveries.
- Conduct regular safety checks on vehicles and ensure proper maintenance procedures are followed.
- Promote a culture of safety awareness among drivers.
- Client Relationship Management:
- Maintain a strong working relationship with our clients
- Communicate effectively with clients regarding delivery schedules, any issues, and performance metrics.
- Work collaboratively to address customer concerns and ensure satisfaction.
- Performance Management:
- Track and analyze key performance indicators (KPIs) related to B2B delivery operations, such as on-time delivery rates, route efficiency, and driver performance.
- Identify areas for improvement and implement strategies to enhance delivery performance.
Others
- Work location: 37 Joo Koon Circle
- Working hours: Monday - Friday, 8.30am to 6pm
Requirements
- Minimum 3 years of experience in transportation or logistics operations.
- Proven experience in route planning and optimization.
- Familiarity with transportation management systems (TMS) preferred.
- Strong understanding of safety regulations and compliance requirements for B2B deliveries.
