Programme Management
- Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.
- Ensure LMS course pages are set up in a timely manner.
- Provide prompt and accurate information and updates to students and relevant stakeholders.
- Support Lecturers on admin matters.
- Release of Examination information to current students.
- Monitor validity of student pass for international students.
Student Services
- Organize and conduct orientation for new students.
- Prepare and disseminate confirmed start classes / start term information.
- Work closely with CMs to resolve student issues.
- Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.
- Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.
- Conduct regular class visits to understand student’s needs; engagement with parents / guardians to update on students’ progress.
- Conduct module evaluation; focus groups; student surveys.
- Support student on student portal, LMS and any other student support management system.
Data Management
- Update and maintain student records in PSB Academy’s proprietary data management system.
Finance
- Monitor student payment of course fees.
- Process student refunds.
Exams
- Liaise with Exam Centre for main and re exams (if applicable).
- Prepare examination nominal roll for Exam Centre.
Events Support
- Assist Reporting Officer in the running of events.
Others
- Any other ad-hoc duties as required by the company from time to time.
Requirements
- Degree in any discipline with at least a year of experience.
- Meticulous and self-motivated with strong organisation skills.
- Possess good time management and administration skills.
- Able to work individually and as a team player with customer-oriented mindset and good communication skills.
- Able to work under pressure in fast-paced work environment.
- Proficient in Microsoft Office applications.
- Prior experience in Private / Education Industry preferred.
- May be required to work on roster: 8am to 5.30pm or 10am to 7.30pm three to four times a month.
Weekends involvement:
- Open house - twice a year
- Grad ceremony - once a year
