Job Summary:
The Sales Manager will be responsible for leading and motivating the sales team to achieve sales targets, enhance customer satisfaction, and drive store profitability. This role involves managing day-to-day operations, developing sales strategies, and ensuring exceptional customer service.
Key Responsibilities:
Team Leadership:
Recruit, train, and develop sales staff.
Set clear sales goals and provide ongoing coaching and feedback.
Foster a positive and motivating work environment.
Sales Strategy Development:
Analyze market trends and competitor activities to identify opportunities for growth.
Develop and implement effective sales strategies to meet and exceed sales targets.
Monitor and report on sales performance metrics.
Customer Service:
Ensure high levels of customer satisfaction through excellent service.
Handle customer inquiries and resolve complaints promptly.
Promote a customer-focused culture within the team.
Inventory Management:
Collaborate with inventory teams to ensure optimal stock levels.
Analyze sales data to forecast inventory needs and trends.
Visual Merchandising:
Oversee product presentation and store layout to maximize sales.
Ensure compliance with visual merchandising standards.
Reporting and Analysis:
Prepare regular sales reports and presentations for management.
Use data analysis to identify areas for improvement and make informed decisions.
Qualifications:
Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Experience: Minimum 3 years of experience in retail sales, with at least 1 years in a managerial role.
Skills:
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in sales management software and Microsoft Office Suite.
- Strong analytical skills with the ability to interpret data.
- Ability to understand and follow company policies and procedures.
- Ability to work under pressure.
- Must maintain high professional and technical knowledge standards.
Additional Information:
- Work Environment: Fast-paced retail environment, requiring flexibility and the ability to work evenings, weekends, and public holidays as needed.
- Required to work longer hours, especially during festive seasons. Availability to work within opening hours. Overtime may be required during peak seasons or special events.
- Physical Requirements: Ability to stand for extended periods and lift merchandise as needed.
