Company Background
The Company is a part of a larger group which operates in Singapore, Hong Kong and Macau. The group has a total headcount of more than 350 employees and has been operating in the secured data handling business over the last 30 years, serving major institutions including banks, insurance companies, telecom companies and government agencies. The Company has expanded into new digital businesses and is looking for an experienced operations manager to manage the digital business, which is primarily focussed on electronic invoicing.
Job Description:
The Assistant Operation Manager is primarily responsible for ensuring the smooth operation of the Company’s electronic invoicing platform and business. The successful candidate is expected to provide operational data and business insights into the day-to-day operations and business of the electronic invoicing platform to assist management with decision making. The inputs will be used by management to shape the business strategies for the business. The successful candidate is also expected to manage and attend to customer requests and queries.
Key Responsibilities:
Operations
- Onboard new customers onto the electronic invoicing platform
- Manage the operational functions of the electronic invoicing platform to ensure the smooth running of the platform on a day-to-day basis
- Work with IT to ensure the smooth functioning of the electronic invoicing platform
Customer Engagement and Support
- Engage customers in contract renewal
- Assist customers with the resolution of issues and attend to customer queries
Product Support:
- Understand, translate, and map customers’ business requirements to product offerings, which will be implemented in future version upgrades
- Work with the technical team during System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure smooth system implementation for customers
Reporting and Analysis:
- Provide accurate and timely business and operational information, including but not limited to: number of customer sign-ups, number of transactions, nature of transactions, analysis of business trends etc.
- Provide accurate and timely information to Finance for billing purposes
Marketing and Promotion:
- Assist in marketing activities such as tradeshows, campaigns, and other promotional activities.
- Assist with customer presentations and the preparation of marketing materials and customer presentations
- Deliver customer presentations and attend sales meetings and partner conferences
- Maintain the social media presence of the Company
Miscellaneous:
- Perform other ad-hoc - duties as assigned.
Job Requirements:
- Minimum 3 years of related working experience.
- Bachelor’s Degree or Diploma in Business, Information Technology or a related field.
- Excellent interpersonal, oral, and written communication skills.
- Strong problem-solving and analytical skills
- Team player with a desire to excel
