Who We Are
At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.
Job Responsibilities
1. To assist customers in accident reporting, claims and vehicle repairs.
2. To assess damaged vehicles, provide repair cost estimates to insurance companies.
3. To liaise and negotiate repair cost with surveyors, finalization of work and submission of claims.
4. To conduct visual inspection on vehicle condition before taking in vehicle.
5. Perform quality checks on repaired vehicle before customer’s collection.
6. Coordinate with Workshop Controller on progression of vehicle repairs .
7. Communicate effectively with customer, providing updates on work progress, claim status and explain claim decisions.
8. Document all assessments, decisions, and communications in a detailed and organized manner.
9. Deliver excellent customer service, handling complaints and feedback.
10. Assist on any other tasks / projects assigned by superiors.
Job Requirements
1. Minimum Nitec 3 in Automotive Technology or 1 year of relevant work experience in the Automotive industry
2. Knowledge of insurance policies, regulations, and industry standards.
3. Strong analytical and problem-solving skills.
4. Excellent communication and negotiation abilities.
5. Detail-oriented with a focus on accuracy in assessments.
6. Willing to perform 5.5 working days.
