Job purpose
To monitor and maintain the networks, application softwares and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.
Duties and responsibilities
Providing first-level helpdesk and end-user support.
· Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.
· Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.
· Administration and management of physical and virtual servers (patching, updating etc.).
· Administration of user accounts (Active Directory, LDAP).
· Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
· Repairing equipment and replacing parts as required.
· Managing backup jobs.
· Providing support, including procedural documentation and relevant reports
· Supporting the roll-out of new applications.
· Maintaining records of software licenses.
· Managing IT Assets, inventory and other IT supplies.
· Source and co-ordinate with vendors for procurement, maintenance and support issues.
· Testing and evaluating new technology.
Requirements
· Proven 3 – 4 years of hands-on experience working in an end-user IT Support role or computer operations environment.
· Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
· Required technical troubleshooting skills for Windows 10, 11.
· Knowledge on Windows Server 2012, 2016 and 2021.
· Managing of Action Directory and User email accounts, Symantec Endpoint Protection and Veritas Backup Exec Virtualisation preferably VMware.
· Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
· Support for handheld smartphones and tablets.
· Monitor and ensures compliance with company’s IT Security policies.
· Patch management.
· Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.
· Willingness to take ownership of task and express interests in learning new technologies and systems.
· Cyber-security background will be an added advantage.
Working conditions
· Singapore based.
· 5.5 work days / alternate Saturday
