Job Description
We are seeking a dynamic and customer-focused Senior Technical Facilities Coordinator to provide comprehensive support to the Client’s operations, ensuring operational needs are met and client satisfaction is achieved. Senior Technical Facilities Coordinator, you will play a pivotal role in implementing best practices, optimizing operational efficiency, and continuously improving standards and procedures to enhance facility operations. Additionally, you will take ownership of financial budgeting, proactively reduce client complaints, and improve response time to escalations.
Key Responsibilities:
Provide support for the Client’s Operations:
- Collaborate with the Client’s team to identify and address operational needs, ensuring the smooth and efficient operation of facilities.
- Act as a liaison between the Client’s team and various stakeholders to coordinate and resolve operational technical issues effectively.
Foster Positive Client Relationships:
- Build strong relationships with clients and stakeholders, ensuring their satisfaction with JLL's services.
- Proactively address any concerns or issues raised by clients and work towards timely resolutions.
- Regularly communicate with clients to understand their evolving needs and seek opportunities to exceed expectations.
Implement Best Practices and Optimize Efficiency:
- Continuously evaluate and implement industry best practices to enhance operational efficiency.
- Identify areas for improvement in processes, procedures, and workflows, collaborating with the Client’s team to implement effective solutions.
- Drive initiatives to streamline operations and reduce costs without compromising service quality.
Continuously Improve Standards and Procedures:
- Review and enhance standards, procedures, and protocols to improve the overall performance of client’s facility operations.
- Conduct regular audits and inspections to ensure compliance with regulatory requirements and identify opportunities for improvement.
- Develop and deliver training programs to raise the capabilities of the facility operations team.
Ownership of Financial Budgeting:
- Take ownership of the financial budgeting process for facility operations, working closely with finance teams to develop and manage budgets effectively.
- Monitor expenses and identify opportunities to optimize costs while maintaining service levels.
- Provide regular financial reports and analysis to the management team, highlighting key findings and recommendations.
Reduce Client Complaints and Improve Escalation Response Time:
- Implement strategies to proactively reduce client complaints related to facility operations.
- Establish and maintain effective communication channels for clients to raise concerns and escalate issues.
- Develop and implement robust processes to ensure timely and satisfactory resolution of escalations.
Qualifications and Skills:
- Diploma in electrical / mechanical engineering or a related field. Otherwise candidate should commensurate with relevant number of years of experience with a lower qualification. .
- Proven experience in facilities management, operations, or related roles.
- Strong knowledge of facilities operations, maintenance best practices, and industry standards.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to analyze data, identify trends and make data-driven decisions.
- Proactive and results-oriented with a focus on continuous improvement.
- Proficiency in facilities management software and tools.
As a Senior Technical Facilities Coordinator, you will have the opportunity to contribute to the success of the Client’s operations by fostering positive client relationships, implementing best practices, and optimizing operational efficiency. Your dedication to continuously improving standards and procedures and your strong financial acumen will be integral to the overall success of facility operations.
