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Jobs in Singapore   »   Jobs in Singapore   »   Sales / Marketing Job   »   After Sales Support Executive
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After Sales Support Executive

Jl (s) Investments Pte. Ltd.

Job Responsibility:

  • Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
  • Maintain good relationship with customer and related department.
  • Manage and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
  • Proactive for troubleshooting and provide direction for global operation team.
  • Escalate customer’s pain point and resolve the issues within timeline.
  • Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
  • Update SOPs regularly and share best practices sharing with team members.
  • Sourcing vendors for cost reduction plan and provide advice to operation to meet customer requirement.
  • Ad-hoc duties as assigned

Requirements:

  • GCE "O" level and above
  • Customer-oriented, responsible, positive and pro-active
  • Min. 2 years experience in logistic
  • Proficient in Microsoft Office
  • Highly adaptable and able to work under pressure in a fast-paced environment
  • Priority will be given to candidate who is able to start immediately.

Office: 48 Pandan Road Singapore

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