Roles & Responsibilities
OPERATIONAL
- Ensure seamless service levels, including hiring and training crew.
- Rostering.
- Reservations management.
- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
- Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).
- Create, update and maintain all SOPs.
- Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.
- Prepare and confirm all meeting/group proposals and contracts.
- Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.
- Assist in maintaining strong team performance by regularly reviewing KPI’s and goals against performance and realigning strategies according to results; perform performance reviews per schedule.
- Entertaining guests in a consistent, professional and positive attitude. • Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
- Maintain and renew all needed licenses.
- Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.
- Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.
BUSINESS DEVELOPMENT
- Ensure that restaurants/bars are financially successful as independent profit centres - by driving and soliciting business opportunities.
- Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.
- Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.
- Coordinate with Business Development – F&B Team any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully; Maintain an active trace/follow-up system on all personal sales calls.
- Coordinate efficiently all event sales-related responses with Business Development – F&B Team with the aim of ‘closing the deal’.
- Create and update all restaurant online/offline information alongside Sales & Marketing Team, and distribute necessary information and write-ups internally and externally.
- Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.
- Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.
- Maintain/monitor all online booking platforms, including but not limtied to Chope, HGW.
- Proactively remain relevant in media by providing new events/articles/photos to various publication
- Any other duties / tasks as requested by management.
