About our client
Our client is a well-established and reputable leader in the automotive industry.
They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.
Customer Experience Executive (Automotive)
Overview:
· 5.5-day Alternate Saturday
Monday to Thursday : 8.30 am to 6.00 pm
Friday : 8.30 am to 5.30 pm
Alternate Saturday : 8.30 am to 12.30 pm
Job Responsibilities:
- Managing all frontline operation in an efficient manner.
- To meet Customer requirements and Principal standard.
- To achieve KPIs target set for all Upselling Programs.
- Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.
- Coordinate service operation matters with other franchises (Ad hoc basis).
- Manage WIP invoicing.
- Achieving quality service and maintaining good customer relations.
- Attend to all complaint/feedback related to customer issue.
- Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets.
- Assist in rolling out new program to up-sell new product within the centre.
- Assist in overseeing of on-time delivery of repair vehicle.
- Participate in Ad-hoc Project.
Job Requirements:
- Diploma / Degree in Automotive / Mechanical Engineering
- At least 3 years of working experience
- Good communication and interpersonal skills
- Able to work independently and is a strong team player
- Valid driver’s license
Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!
Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:
What our client offers
Develop Your Potential:
They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.
Diverse, Equal Opportunity:
They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.
Competitive Compensation and Benefits:
They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.
Personal Data Protection Statement for Job Applicants
Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.
Thank You!
We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.
THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions| MOM EA License: 21C0679 | UEN: 53435609E
