About our client
Our client is a well-established and reputable leader in the automotive industry.
They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.
Service Advisor (Automotive)
Overview:
· 5.5-day Alternate Saturday
Monday to Thursday : 8.30 am to 6.00 pm
Friday : 8.30 am to 5.30 pm
Alternate Saturday : 8.30 am to 12.30 pm
Job Responsibilities:
Customer Service
- Listen to and document customer concerns and issues with their vehicle.
- Provide clear and concise explanations of recommended services and repairs.
- Offer advice on vehicle maintenance and warranties.
Service Consultation and Coordination
- Schedule service appointments and manage the service workflow.
- Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
- Keep customers informed of the status of their vehicle throughout the service process.
- Review the service and repairs completed with the customer, ensuring satisfaction.
- Attend to customer’s enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly to proper documentation.
- Checking for open campaigns (workshop or recall) via PIWIS info.
- To act according to the principles of the core processes of After Sales.
- Monitoring the progress on the repairs/service and keep customer updated of the status on the repairs of their car.
- Provide quotations for repair of customer’s car including body/paint repair jobs.
Administration
- Prepare and present accurate cost estimates for labour, parts, and additional services.
- Process service orders, invoices, and payments.
- Maintain detailed records of services performed and parts used.
- Communicating with customers for approval to carry out additional repairs on their cars whenever necessary.
- Liaise with workshop quality controller after completion of repairs to ascertain the quality of the job done before contacting customer for the collection of their cars.
Job Requirements:
- Experience in a Dealership setting will be an advantage
- Must have valid driving license
- Attention to detail and a commitment to delivering high level of customer service
- Knowledge of automotive repair and maintenance
- Strong organizational and multitasking abilities
- Valid driver’s license
Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!
Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:
What our client offers
Develop Your Potential:
They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.
Diverse, Equal Opportunity:
They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.
Competitive Compensation and Benefits:
They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.
Personal Data Protection Statement for Job Applicants
Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.
Thank You!
We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.
THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions| MOM EA License: 21C0679 | UEN: 53435609E
