Job Title: Car Wash Supervisor
Location: Singapore
Type: Full-time
Salary: Competitive, based on experience
Job Overview:
We are looking for a motivated and detail-oriented Car Wash Supervisor to oversee daily operations and ensure the efficient functioning of our car wash facility. The ideal candidate will have leadership experience, excellent communication skills, and a passion for delivering exceptional customer service. As a Car Wash Supervisor, you will manage staff, maintain equipment, and ensure that all services are performed to the highest standards.
Key Responsibilities:
Operational Management:Oversee day-to-day operations of the car wash, ensuring smooth workflow and adherence to service standards.
Schedule and coordinate car wash services, managing customer appointments and walk-ins efficiently.
Monitor equipment, tools, and chemical supplies, ensuring proper maintenance and timely replenishment.
Staff Supervision:Lead, motivate, and supervise a team of car wash attendants and technicians.
Conduct training sessions for new employees, covering car wash procedures, safety protocols, and customer service.
Monitor staff performance and provide constructive feedback to improve productivity and service quality.
Customer Service:Ensure a positive and seamless customer experience, handling inquiries, resolving complaints, and promoting membership programs.
Address customer issues promptly and professionally, maintaining high levels of satisfaction.
Promote additional car wash services such as detailing, coating, and interior cleaning.
Quality Control:Inspect vehicles after washing to ensure that all services meet company standards.
Implement quality checks to ensure consistency in the level of service provided.
Monitor car wash times to ensure efficiency and avoid customer wait times.
Safety and Compliance:Ensure all staff adhere to safety and operational protocols, minimizing risk and accidents.
Regularly inspect the car wash facility for safety hazards, cleanliness, and compliance with local regulations.
Promote and uphold environmental sustainability practices, such as proper water recycling and chemical usage.
Reporting and Inventory Management:Maintain accurate records of daily operations, including customer volume, membership sales, and revenue.
Manage inventory of supplies, chemicals, and equipment, ensuring that stock levels are maintained.
Prepare operational reports for management, highlighting key performance metrics and any issues that need addressing.
Requirements:
Experience: Minimum of 2-3 years in a supervisory role, preferably in the car wash or automotive service industry.
Education: Diploma or relevant certification in operations, automotive services, or business management is a plus.
Leadership Skills: Proven ability to manage, motivate, and train a team, ensuring smooth operation and high service quality.
Customer Service: Strong customer service skills, with the ability to handle complaints and requests in a professional manner.
Technical Knowledge: Familiarity with car wash systems, equipment maintenance, and chemical handling.
Problem-Solving Skills: Ability to troubleshoot operational and technical issues quickly and efficiently.
Flexibility: Willingness to work on weekends, public holidays, and during peak business hours.
Communication: Strong interpersonal and communication skills, both written and verbal, in English; other languages are a plus.
Preferred Skills:
Knowledge of car wash technology and automated systems.
Experience in managing budgets, inventory, and operational costs.
Understanding of safety and environmental regulations in Singapore’s automotive service industry.
What We Offer:
Competitive salary and performance-based incentives.
Opportunities for career growth and professional development.
Employee discounts on car wash services and memberships.
A dynamic and supportive work environment.
How to Apply:
Interested candidates are encouraged to submit their resume and cover letter detailing their qualifications and experience. Applications can be sent to [email protected].
