Responsibilities
- Support and work closely with product managers to manage product development and to work with technical teams on technical issue investigation and triaging
- Interface with our customers on difficulties relating to their use of our digital products, such as for their Company Mobile Account or other features in the Company Mobile App, and to assist with caseinvestigations and service recoveries
- Keep track of customer issues and to perform trending analysis to identify emerging issues or to find opportunities to automate and to optimize
- Implement, together with the guidance of Product Managers and working with technical teams, automation solutions to service customer pain points revolving around their Company Account or other experiences when using the Company Mobile App
- Support the maintenance and day-to-day running of products
- Support the incident response plans and business continuity plans for scenarios involving disruption to Company Account and/or the customer access management system, as well as the Company Mobile App,
- Manage feedback on account services
- Ensure that the Account system complies with prevailing company cyber-security and personal data protection policies, and constantly find ways to ensure the system is in line with best-in-class practices
- Develop user stories to capture product enhancement requirements and user acceptance test cases, conduct UAT and sanity testing as required.
Requirements:
- Possess strong interest in digital products and customer engagement
- Is logical and able to make inferences and hypotheses while performing technical triaging and investigations
- Ability to solve problems creatively and effectively
- Results and customer oriented
- A good team player that is resourceful and able to work independently
- Ability to multi-task and thrive in a dynamic and fast paced environment
- Motivated and driven, with a curiosity andopenness to constantly look for new solutions and ways of working to tackle new challenges
- Excellent written and verbal communication skills.
- Diploma or Degree in Business
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)
