DUTIES AND RESPONSIBILITIES
- Identifies and handles sales leads effectively and efficiently, confirming every possible piece of business through focus selling and follow-up.
- Delivers financial results by meeting or exceeding sales goals and objectives.
- Effectively uses and promotes technology to support productivity and profitability.
- Builds effective relationships with customers and business partners to maximize sales and customer satisfaction.
- Participates in domestic and international sales activities, representing the hotel/chain to potential customers.
- Fulfils Customer Relationship Management responsibilities and sales goals through planned customer interviews.
- Monitors and reports on the market and competition within own market segment.
- Prepares and updates customer management reports and ensures all necessary follow-up work is carried out on time.
- Actively distributes product information and creates awareness in the markets and business segments of responsibility.
- Carries out “cross-selling” and uses unique selling propositions (USPs) during sales calls to increase sales and revenue.
- Participates in planning and realization of sales campaigns, promotions, and events in coordination with the Director of Sales.
- Manages accounts and maintains up-to-date customer information manually and electronically.
- Provides ongoing advice and support to staff under his/her supervision.
- Performs most tasks in a team environment with minimal direct supervision, acting as a team leader.
- Understands premium products, able to overcome objections, and confident in selling premium rates.
- Maintains outstanding performance and results in related fields and markets.
- Acts as an example for the team during daily job duties.
