Customer Service Specialist (Call Centre)
Hours: 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays & PH
work location: tampines
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- Able to multi-task while speaking to customers and toggle between system application screens in a fast- paced environment.
