About our client
Our client is a well-established and reputable leader in the automotive industry.
They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.
Assistant Service Manager / Service Manager
Overview:
- 5.5-days work week (alternate Saturday);
- Workplace at Redhill / Leng Kee
Job Responsibilities:
- To lead the Aftersales Service team in achieving the Company’s set goals and ensure the business objectives. KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly;
- Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses;
- Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards;
- Maintain workshop efficiency, productivity and utilization usage for workshop staff through close monitoring via daily time analysis report;
- Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally;
- Maintain and ensure that the service centre meet the governmental regulations such as Workplace health and safety of client’s workshop and frontline employees;
- Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipment are maintained and meet Principal’s retail standard requirements;
- Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and others;
- Assess the need to purchase and authorise the ordering of workshop consumable items, tools and equipment;
- Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives;
- Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel;
- Maintain and strengthen customer service processes to improve customer satisfaction at all times;
- Develop staff through training, coaching, mentoring to enhance their performance and build their competencies;
- Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement;
- Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets;
- Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends;
- Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction;
- Setting up and control of proper warranty structures and procedures according to Principal’s regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.
Job Requirements:
- Degree in Engineering preferably in Mechanical Engineering or Business / Financial Studies;
- Broad understanding of all aspects of the automotive industry;
- Minimum 5 years of experience in premium brand automotive business;
- Minimum 5 years of management experience;
- In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service;
- In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications);
- In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole;
- Result-driven individual with strong business acumen;
- Aggressive and forward thinking;
- Ability to analyse and use Financial Reports;
- Excellent communication skills, including presentation effectiveness;
- Well rounder conceptualization skills, creative, ideas generator;
- Well rounder personal effectiveness with good negotiation and influencing skills;
- Emphasis on performance, goal and team orientated.
Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!
Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:
What our client offers
Develop Your Potential:
They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.
Diverse, Equal Opportunity:
They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.
Competitive Compensation and Benefits:
They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.
Personal Data Protection Statement for Job Applicants
Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.
THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E
