Senior / Sales Manager (Weddings)

What’s the job?

This position is accountable for soliciting, booking and servicing Wedding & Social segment booking business through both an established base of key accounts, key prospects as well as other new accounts.

To anticipate and exceed guests expectation and needs in planning and executing each event while ensuring the best return value for the hotel.

Additionally this position is active in the execution of the departmental marketing plan through the participation in both the planning and hosting the sales activities outlined below.

Responsibilities included:

1. Ensure all IHG Catering standards are adhered for all event activity
2. Solicit business through execution of actions outlined in the departmental marketing plan as well as solicitation practices.
3. Generate pipelines by Wedding InBox enquiries and through Wedding Showcases.
4. Source for venues to engage hotel as official caterer and actively promote these venues to our guest
5. Create packages to help promote awareness in order to gain more market share
6. Prompt response (within 24 hours) to all forms of inquiries in an effort to capture additional market share
7. Gathered all information pertaining to the event they are planning and to organize information for accurate handover to Service Manager once the account goes definite.
8. Negotiate prices, prepare accurate quotes and then confirm by written contracts.
9. Compulsory site inspection on venues for events including back & front of the venues.
10. Upon confirming of a booking, coordinate and follow up with Chef, Stewarding & Banquet and other department to ensure smooth delivery of hotel’s promised services.
11. Organize and disseminate information to all departments through e-mails, memos, banquet event orders in a professional and timely manner.
12. Responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue.
13. Liaise with Chef for developing and revising menus and overall costing.
14. Collect Deposit/s after signed contract. Adhere to schedule listed in contract.
15. Active enrolment of members to IHG Business Rewards by promoting the benefits.
16. Organizing Wedding Show with Director of Events
17. Active involvement and participate in Adhoc Catering Sales Initiative projects for Catering Sales Team.
18. Actively with the compilation of competitive intelligence information.
19. Initiate billing procedures, ensuring client credibility and that deposit and/or Pre-Authorization are being received with adequate information and within an acceptable time frame.
20. Submission of required reports by department in a timely manner.
21. Compliance to Hotel’s standards at all times.
22. Active participation in Departmental meetings, team building efforts and other like activities.
23. Mandatory attendance in appropriate Catering & Events training.
24. Maintain high quality of service standards required by the hotel and by the company.
25. All other reasonable requests that are made by Director of Events.

What we need from you

1. High School Diploma or Hospitality Management Degree
2. Minimum of 1 Year of experience in hotel catering & planning or related F&B industry.
3. Excellent Customer Skills, Interpersonal Skills, Results-Oriented & Highly Motivated
4. Independent and able to make good decision.
5. Proven ability to plan & execute events effectively with a strong attention to details.
6. Good understanding of all hotel departments particularly accounts, stewarding, banquet & kitchen.
7. Strong written and verbal communication skills.
8. Working knowledge of Microsoft Word, Excel, Meeting Matrix, opera PMS program and Delphi