Job Scope:
· Answer customer queries by phone and email with focus on first contact resolution
· Provide accurate and complete information to customers by following the right processes
Job Requirement:
· Minimum Diploma holder with at least 1 years’ experience working in a call centre, handling inbound calls and emails
· Previous experience with the airline, hotel or loyalty / rewards industry is good to have
· Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
· Self-motivated and be able to work unsupervised
· Positive attitude and can-do mindset
· Good in communication and interpersonal skills
Additional Information:
· Salary – Up To S$3.5K per month
· Contract duration: 28 October to 31 December 2024
· Working days and hours: Mon – Fri, 5am to 2pm, 8am to 5pm (S$30 transport allow for shift starts at 5am)
· Location: Jln Besar, Bendemeer MRT
