- Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
- Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand
- Negotiate with insurers on claims offers on behalf of customers
- Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
- Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
- Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation
- Actively initiate/participate to improve such processes when required
- Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
