This role is for our client, an American company operating an online marketplace. This role will manage and resolve user tickets, identify risks, and ensure adherence to service level agreements.
Responsibilities:
- Manage User Tickets: Support the Trust team in resolving user issues and maintaining SLAs.
- Investigate Complex Cases: Handle escalations, identify potential fraud, and analyze account patterns.
- Risk Analysis: Utilize risk systems to detect and mitigate suspicious activities.
- User Education: Guide users on best practices for security and safety on the platform.
- Documentation & Confidentiality: Maintain thorough records and ensure data privacy during investigations.
- Collaboration: Share insights and best practices to improve team processes
Qualifications:
- Bachelor's Degree, Diploma, Nitec or equivalent
- 1-2 years of experience in risk management, fraud prevention, or Trust and Safety.
- Hardworking and can commit to mundane type of work
- Proficiency in Google Suite and customer ticketing systems.
- Strong analytical, research, and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to work flexible hours, including weekends and holidays.
- 5 days working schedule including 1 weekend
- Fluency in an additional language is a plus.
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
