Job Description:
- Global production service operations support in middleware technologies and platforms.
- Accountable for the overall service reliability, availability and stability of the technical scopes.
- Provide technical expertise for managed workloads, including troubleshooting, analyzing and resolving incidents, problem, service request and change management process.
- Partner with the development, project and business teams to understand requirements and technical specifications to participate in project deliverables activities.
- Drive through culture of continuous improvements for the production environment through automation or manual work and performance hygiene.
- Technical analysis of production platforms to identify and remediate performance issues.
- Work collaboratively in teams and develop meaningful relationships to achieve common goals.
- Operation and further development of middleware platforms and the associated interfaces.
- Development of self-service interfaces and their workflows.
- Exercise specialist responsibility in strategic projects and initiatives.
Requirements:
- Minimum 4 years of experience in the following technical platforms:
- Operating Systems: Linux, Unix and/or Windows
- Middleware Technologies: BMC Control-M, Axway CFT/Secure Trasnsport/Sentinel
- Monitoring and Data analytics tools: OMI, ServiceNow, Geneos
- Scripting tools: Java, Unix Shell, Python, PowerShell, perl
- Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
- Experience in one or more of the following technical platforms:
- Docker/Kubernetes, Ansible, Elastic Search, Rundeck, GIT - Ability to work in shifts and support On-call in rotations.
- Excellent communication (written and verbal), interpersonal and logical skills.
- Customer oriented and a strong team player.
- Ability to work in a team and individually.
Good to have
- DevOps tools & framework experience
- BMC Certified Service Professional in Control-M Version 9.
- Experience working in the banking / financial institution
Education Requirements
- At least a Bachelor’s degree in any of these faculties:
Computer Science
Information Technology
Programming & Systems Analysis
Science (Computer Studies)
