- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
- Generating sign ins for new hires during the onboarding process
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analysing data to diagnose problems with computer systems
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
- Enable faster and smarter business processes and employee productivity
- Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
- Train employees in using software and hardware, and provide technical support when needed
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