Responsibilities
Perform Sales Support Tasks
• Fulfil sales orders, process sales orders and purchase orders and handle sales order inquiries
• Work with SSC to ensure operation efficiency
• Coordinate shipment and delivery of orders to the customers
• Communicate with customers during the order fulfilment process and coordinating with SSC, sales, project teams, customers and vendors during the entire process.
• Liaise with SSC to modify, change and cancel orders
• Provide request, instruction, information and data to SSC for smooth order processing, delivery and billing in SAP system
• Ensure prompt and accurate billing
• Provide document Management – print, scan, file and send
• Apply operational policies, standards and procedures
• Perform investigation on aged open tasks and ensure closure
• Ad-Hoc tasks, reporting and analysis, subject to the business requirements
Stakeholder Management:
• Timely reporting of project information to key stakeholders
• Facilitate and troubleshoot both customer and vendor queries, account status and relevant problems
• Manage stakeholders to monitor completion of requirements and activities
• Evaluate risk factors that impact on efficiency
• Perform investigation on aged open tasks & ad-hoc tasks and ensure closure in a timely manner
Requirements
• Degree / Diploma in Business, Supply Chain, Operations or relevant disciplines
• 5 years and above relevant experience
• Experience on project financial accounting
• Proficient in MS Office, particularly MS Word and Excel
• Good customer care and communication skill
• Ability to work independently and as a team
• Ability to work under pressure and meet deadlines
• SAP knowledge is preferred with experience in Project
Licence no: 12C6060
