Job Responsibilities:
- Monitor performance real-time and manage resources / deploy manpower
- Prepare statistics and reports
- Execute new workflows, improvement initiatives and changes
- Conduct regular performance reviews to supervise Customer Service Associate's (CSAs) performance
- Conduct periodical training for CSAs if required
- Handle feedbacks from internal and external parties by conducting investigation and service recovery
Job Requirements:
- Diploma in any discipline
- At least 2 years of experience in leading a team of staff in the healthcare industry, contact centre environment and/or service related industry
- Exhibit Good interpersonal and communication skills
- Customer centric and service oriented
- Able to multi-task and work under a stressful environment
We regret that only shortlisted candidates will be notified
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]
Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
