To consistently deliver brand values, enhance customer experience, build loyalty, and drive growth. Personalize client services, stay updated on industry trends, support boutique management, oversee staff standards, promote long-term client relationships, create memorable experiences, communicate client feedback, design training programs, conduct evaluations, organize events, and manage event logistics
The Opportunity
- Permanent role
- Work location: Central
- Work hours: 44 hours a week / 5D a week (Available to work on weekend)
The Job
- As a Client Experience Manager, your primary responsibilities encompass ensuring consistent delivery of brand values to all clients.
- You will collaborate closely with the retail team to enhance customer experience, foster brand loyalty, and drive sustainable business growth.
- Involves regularly meeting with clients to understand and exceed their personalized needs, staying updated on industry trends, and supporting boutique management by bridging relationships between brand/commercial teams and boutique staff.
- you will oversee retail staff standards, manage food and beverage services at the boutique, to send client birthday gift and promote a client-centric mindset to build long-term relationships.
- Your role also includes working with the brand and sales teams to create unique experiences, managing client feedback, and developing training programs to enhance staff capabilities in client interaction and hospitality.
- You will further be involved in organizing and managing marketing events, product launches, and VIP gatherings, ensuring seamless event logistics and providing exceptional service to local and international VIP clients.
The Talent
- With experience preferably in luxury retail fashion, timepieces, and any relevant industry.
- Presentable, pleasant, and outgoing.
- Excellent customer service and interpersonal skills
Next Step
- Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
- Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
- We regret that only shortlisted candidates will be notified
