Job Responsibilities:
- Develop strategies and roadmap to meet business goals and drive customer satisfaction, in alignment with organization's goal.
- Manage product roadmap and backlogs and ensure that vendor and IT partner(s) deliver products on time.
- Lead and oversee system enhancement/change requests from ideation to implementation
- Engage in vendor / contract management to ensure established SLAs are met and Contract & addendums are current and up-to-date.
- Provide data-driven evidence to highlight operational gaps and recommend resolutions to address gaps.
- Work with vendor, IT partners(s) and users to implement resolutions to close gaps.
Job Requirements:
- Bachelor’s degree in business, computer science or a related field
- Minimum 5 years working experience in Contact Centre and/or IT Product/Project Management
- Strong analytical and problem solving skills with data driven approach to decision making
- Proven track records of managing, launching or scaling digital products
- Experience with Agile development methodologies
- Good written and oral communication skills
We regret that only shortlisted candidates will be notified
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]
Jayden Kua Jing Yu
Registration Number: R24144814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
