We are looking for a Credit Control Officer / Executive to manage customer accounts and ensure timely payments at our automotive dealership. Candidates with more experience will be considered for the Executive role.
Key Responsibilities:
- Manage Accounts Receivables, including accurate processing of receipts and ensuring customer adherence to contract terms.
- Serve as the primary point of contact for customer queries, providing accurate responses via WhatsApp, phone, or email.
- Proactively monitor customer accounts to ensure consistent and timely payments.
- Administer internal credit policies, following up with customers on overdue payments and ensuring recovery in line with guidelines.
- Ensure proper document updates and archiving.
- Address customer queries and requests, ensuring timely resolution.
- Handle financing-related disputes and resolve billing discrepancies.
- Provide administrative support, ensuring accurate record-keeping of collections and overdue.
- Manage credit matters in collaboration with internal and external stakeholders.
Requirements:
- Minimum GCE “O” Level or equivalent.
- Experience in tracking AR receipts.
- Proficiency in MS Excel is required.
- Prior experience in credit control and collections is a plus.
- Strong communication, negotiation, and problem-solving skills.
- Attention to detail and good organizational skills.
- Self-motivated with the ability to multitask in a dynamic environment.
- Knowledge of Hire Purchase law is an added advantage.
- Salary/designation will be commensurate with experience.
- Fresh Diploma holders are welcome to apply.
