Job Summary:
Ensure the smooth operations required at the front line operations in food service.
Key Responsibilities:
· Determine customer coffee desires; presenting and explaining the coffee drink menu; follow drink recipes and preparation techniques for coffee drinks; replenishing coffee bean supply.
· Sells and serves baked goods and miscellaneous food items to customers in a courteous and friendly manner.
· Safely handles all hot and cold drinks during preparation.
· Ensure that all food counters and displays are clean and tidy at all times.
· Ensure that all customers are served promptly and duly.
· Handle customer’s feedback duly and ensure that all actions taken are reported to the Unit Manager after each meal.
· Ensure the safe operation of all cleaning equipment and report to the management of any faulty equipment.
· Assist other sites operations as and when required.
· Perform all other duties as and when assigned by Superior.
Key Requirements:
- Possess at least 1 year experience in similar capacity.
- Excellent customer service, interpersonal and communication skills. Able to convey meaning and obtain understanding.
- Organizational Skills – ability to group work in relation to the work being done, prioritizing and scheduling an even workflow.
- People Skills – ability to effectively relate to customers and others in all organizational levels, being sensitive to their needs.
- Conceptual Skills – ability to see entire program objective ensuring that individual programs work within the framework of the company’s objectives.
