Job Responsibilities:
1. Greets guests and respond to guest inquiries and requests in a prompt and professional manner.
2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel’s standards.
3. Equips with updated knowledge of the Hotel’s products and services especially in the area of F&B offerings.
4. Resolves customers’ complaints during shift and logs all complaints in log book for further follow up actions.
5. Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.
6. Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations.
7. Oversees the maintenance cycle for service equipment.
8. Reinforces personal hygiene standards practiced by staff.
9. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
10. Handles other F&B duties as and when assigned by Assistant Manager / F&B Manager.
Requirements:
1. Diploma in Hotel Management or related field of study.
2. 2 years relevant experience in a similar capacity.
3. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
4. Possesses strong problem solving and training abilities.
5. Possesses alcohol awareness certification and/or food service permit as required by local government agency.
