Responsibilities & Duties:
- Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Forward customer sales enquiries to Sales Dept. for follow-up.
- Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
- Schedule jobs with Operations staff.
- Prepare quotations and send to customers.
- Track and monitor completion of jobs in the RVS (River Computer System).
- Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
- Produce Purchase Requisition and coordinate with Procurement for Purchase Order to supplier/vendor.
- “CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
- Other ad-hoc activities as assigned.
Requirements and Qualifications:
- Candidate possess at least a Diploma / Bachelor's Degree in related fields.
- Customer service experience will be an added advantage.
- Organizational skills / Negotiating skills / Empathy / Patience / Good communicator
- Proficient in Microsoft applications software.
- Able to work independently in a fast-paced environment.
- Collaborative and able to complete tasks in a timely and accurate manner.
- Full Time Position
- Work Week: 5.5 Days (Saturday WFH)
- Working Location: 6 Tuas Ave 20, Singapore 638820
