Risk Investigation Specialist
- 12 months contract
The Opportunity
- To support Trust team in making sure tickets and queues are within service level agreement
- Educate users on how to maintain security and safety
- Investigate complex situations and potential fraud surfaced in escalations
- Understand risk systems and investigate account patterns
- Maintain high levels of confidentiality while performing investigations
- Comprehensively document investigations
- Develop and maintain a comprehensive understanding of online fraud
- Demonstrate great judgment and be open to sharing what you know with others.
Your Background
- Familiarity with the Google suite: mail, docs, sheets, and slides
- Experience with customer ticketing systems
- 1-2 years of experience within risk management, fraud prevention, or Trust and Safety
- Must be available for a regular schedule of 5 days work per week (40 hours), which include weekend days and public holidays. Shifts may include evening or early morning hours.
- Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
- Ability to balance fraud prevention alongside a positive customer experience.
- Excellent problem solving, critical thinking, analytical, ability to organize and work independently withrapidly changing priorities
- Strong investigative ability, internet research, organizational, and analytical skills.
- Ability to multitask, learn and adapt to new technologies.
- Ability to remain calm in time sensitive situations
- Detail oriented: you do your due diligence when completing an investigation
- Fluency in another language is a plus
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
