Roles & Responsibilities
- Engineer, Manage and support Windows Server/Operating System environments (on-premises and off-premises), including installation, configuration, and maintenance.
- Administering O365 and Exchange hybrid environments, supporting 40,000+ users with their requests and problems related to these infrastructures.
- Administering and managing OneDrive, SharePoint, MS Teams, Microsoft Voice, and Microsoft Recording.
- Manage, Support, and optimize virtualization/Cloud platforms (e.g., VMware, Azure, AWS) to ensure high availability and performance.
- Perform regular system monitoring, tuning, and capacity planning to maintain system health.
- Review system alerts, incidents, repeat issues and identify, deploy solutions as part of Problem management.
- Embrace, advocate, implement SRE practices by enhancing SLIs, SLOs, release processes and redundant design methodologies. Participate actively in enterprise-wide task force on SRE topics as required.
- Troubleshoot and resolve complex technical issues related to Windows and virtualization environments.
- Implement and manage disaster recovery strategies and backup solutions.
- Collaborate with network, storage, and security teams to ensure seamless integration of various components and software and compliance with industry standards.
- Participate in the development of automation scripts and tools to improve efficiency.
- Participate in Change and On-Call Production escalation Rota as required (Including timings in Application Green Zones, Weekends).
- Vendor liaison in Data Centre (Physically in Singapore and remotely for other sites) for new hardware installs, amends, or decommissioning activities.
- Enhance Server/Platform Provisioning and Decommissioning processes using modern IaC (Infrastructure as Code)
- Participate in Infrastructure Audits, Risk remediation task force as required.
- Document and maintain technical procedures, system configurations, and change management records.
- Review system alerts, incidents, repeat issues and identify, deploy solutions as part of Problem management.
Required Skills:
- Bachelor's degree in computer science, engineering, or similar domain
- Minimum of 5 years of IT experience.
- Windows Servers Administration & Configuration- Windows 2012,2016,2019 and 2022.
- Hands-on operational experience in messaging and collaboration, specifically Exchange hybrid, with skills in MS Teams/Skype for Business with enterprise voice
- Hands on in VMware ESXi Configuration, upgrades, and Troubleshooting.
- Experience with VMware virtualization technologies including vSphere, venter management suite, VMware Aria, VMware Cloud Platform.
- Experience in managing/running multi-Cloud platform including VMware, Azure and AWS based IaaS solutions.
- Strong knowledge of Active Directory, DNS, DHCP, and other Windows services.
- Experience with PowerShell, Ansible and Terraform is must for the role.
- Solid understanding of storage technology as well as network protocols, security principles, and firewall configurations.
- In-depth knowledge & hands on in Microsoft Failover Clustering, Windows internals, performance analysis & troubleshooting, patch management
- Should have good understanding of Storage technologies and concepts like replication, disk configurations etc. Preferably hands on in Huawei & Hitachi storage.
- Windows Deployment, Image serving, Update Management, Servers hardening and hands on in troubleshooting.
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